Customer support is an email away.  For issues that are non-critical, this guide offers some details related to service levels and available functionality for support.


Service Levels

Standard

Plus

Premium

Monday-Friday 9-5 EST

Monday-Friday 9-5 EST

Monday-Friday 9-5 EST

 

Launch a Critical Ticket

Only tickets marked "Critical" will trigger the after hours notification process. 

Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion.  

To launch a Critical ticket, please follow the steps below: 



OperationsCommander parking and security management platform