When do we use this?
We use this functionality when we want to create a non-critical ticket.
|Monday-Friday 9-5 EST||Monday-Friday 9-5 EST||Monday-Friday 9-5 EST|
When signed into the OPS-COM Admin Portal, users have the ability to launch a help desk ticket. This service should only be used for non-critical tickets. For launching a critical ticket, please refer to this article.
- Click the Chat icon at the bottom right of any corner of any OPS-COM page.
- Click the Icon to launch an in-app chat window. Click Start a conversation to start the chat.
- Depending on the nature of your request you will get a response back from OperationsCommander Support within 1-24 hours.