Service Levels

StandardStandard PlusPremium
Monday-Friday 9-5 ESTMonday-Friday 9-5 ESTMonday-Friday 9-5 EST

 
  • email support: support@ops-com.com
  • in-app chat support
  • notification within 2 hours
    during business hours
  • email support: support@ops-com.com
  • telephone support
    855.410.4141
  • in-app chat support
  • notification within 1 hour
    during business hours

When signed into the OPS-COM Admin Portal, users have the ability to launch a help desk ticket. This service should only be used for non-critical tickets. For launching a critical ticket, please refer to this article.

  1. Click the 'Chat' icon at the bottom right of any corner of any OPS-COM page.
  2. Click the Icon to launch an in-app chat window. Click Start a conversation to start the chat.
  3. Depending on the nature of your request you will get a response back from OperationsCommander Support within 1-24 hours.


 

Labels (0)

  • No labels

Comments  (3)

3 Comments

  1. Shannon Jones Jessica McFaul [X]

    I wrote this up a little while ago. Please have a review of the content and if it's good to go could we place it somewhere on the public WIKI.

    1. Jessica McFaul [X] Can you review this and let me know when it is ready? Thank you.

  2. John Griffiths I edited this and I moved it over to the troubleshooting section of the public wiki.

Attachments  (9)

Add Attachment
  File Modified
PNG File 2017-10-10_14-02-25.png Oct 10, 2017 by John Griffiths
PNG File 2017-10-10_14-07-07.png Oct 10, 2017 by John Griffiths
PNG File 2017-10-10_14-10-30.png Oct 10, 2017 by John Griffiths
PNG File 2017-10-10_15-46-25.png Oct 10, 2017 by John Griffiths
PNG File image2018-6-7_11-9-7.png Jun 07, 2018 by Shannon Jones
PNG File openscreen.png Oct 31, 2018 by Shannon Jones
PNG File image2018-10-31_13-11-11.png Oct 31, 2018 by Shannon Jones
PNG File image2018-10-31_13-11-31.png Oct 31, 2018 by Shannon Jones
PNG File image2018-10-31_13-14-16.png Oct 31, 2018 by Shannon Jones