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When do we use this?

Administrators can edit existing violations to make changes to the information or to cancel tickets, grant appeals with reduced fines or uphold appealed violations. However once the user has paid for a citation, they must use the violation notes to add further commenting or to adjust the comments that were entered before the transaction. 


Searching for the Violation

Follow the steps to search for a violation - Search for a Violation as an Administrator

At the bottom of the Violation Search screen, the returned records will be displayed. 


Getting to the Violation Information

Click the TICKET# to open the Violation Information window.  


A new window will appear with the Violation Information. You can edit the violation from the Edit button at the top right, or by using the Action dropdown menu. 

 


Editing the Violation and Important Information


IMPORTANT

APPEALS GRANTED, REDUCED OR CANCELLED TICKETS CANNOT BE EDITED AGAIN AND ARE NO LONGER ELIGIBLE FOR DISCOUNTS.

Violation Notes can be used for further comments. If the ticket has been appealed and the user goes to a higher power to have the ticket overturned, then you can edit the ticket and change it to a warning this will keep the information and change it to a zero value and complete the processing. This will also keep the history so that the Admin will still know that they had a ticket in the past. A comment can be added to the warning to further explain

Administrators can make changes to basic information and deal with appeals for this Violation however once a user pays for the violation the comments are locked and admins must use the Violation Notes for further comments. 

Highlighted in yellow is the Appeals section. The different fields in the 'Appeals Area' are explained below:

Ticket Appealed - This is the date in the first picker and how the appeal was filed in the second picker.

Fine Action - Choose from Upheld, Reduced or Cancelled

Offense Value - The amount can be manually edited if Reduced on appeal but will automatically be reduced to 0.00 if Cancelled. You can also edit the Offence Value directly.

Appeal Reason - The reason for launching the appeal can be recorded here. This field can be viewed by the user.

Appeal Admin Comment - This is for private appeal notes. These notes are not viewable by the user.


Change the Actioned per: field by selecting the Admin account making the changes from the picker.

Click 'Update this Violation' and the 'Violation Information Updated' screen is displayed.



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OperationsCommander parking and security management platform