When do we use this?

Administrators can edit existing violations to make changes to the information or to cancel tickets, grant appeals with reduced fines or uphold appealed violations. 

1. Follow the steps to search for a violation - Search for a Violation as an Administrator

2. At the bottom of the 'Violation Searchscreen, the returned records will be displayed. Click the Ticket Number to open the 'Violation Information' window.  

 3. Click 'Edit/Update' to display the 'Edit Violation Information' screen. Administrators can make changes to basic information and deal with appeals for this Violation. 

Highlighted in yellow is the Appeals section. The different fields in the 'Appeals Area' are explained below:

Ticket Appealed - This is the date in the first picker and how the appeal was filed in the second picker.

Fine Action - Choose from Upheld, Reduced or Cancelled

Offense Value - The amount can be manually edited if Reduced on appeal but will automatically be reduced to 0.00 if Cancelled. You can also edit the Offence Value directly.

Appeal Reason - The reason for launching the appeal can be recorded here. This field can be viewed by the user.

Appeal Admin Comment - This is for private appeal notes. These notes are not viewable by the user.

IMPORTANT

APPEALS GRANTED, REDUCED OR CANCELLED TICKETS CANNOT BE EDITED AGAIN AND ARE NO LONGER ELIGIBLE FOR DISCOUNTS.

However, if the ticket has been appealed and the user goes to a higher power to have the ticket overturned, then you can edit the ticket and change it to a warning this will keep the information and change it to a zero value and complete the processing. This will also keep the history so that the Admin will still know that they had a ticket in the past. A comment can be added to the warning to further explain


Change the Actioned per: field by selecting the Admin account making the changes from the picker.

4. Click 'Update this Violation' and the 'Violation Information Updated' screen is displayed.


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PNG File ViolInfo-Search.png Jun 08, 2016 by Shannon Jones
PNG File ViolSearch.png Jun 08, 2016 by Shannon Jones
PNG File ViolSearchPick.png Jun 08, 2016 by Shannon Jones
PNG File violentryCompl.png Jun 08, 2016 by Shannon Jones
PNG File ViolEntryPick.png Jun 08, 2016 by Shannon Jones
PNG File OPS-COM_235 - Trans.png Jun 08, 2016 by Shannon Jones
JPEG File Violation Entry 3.JPG Jun 08, 2016 by Shannon Jones
JPEG File Violation Entry 2.JPG Jun 08, 2016 by Shannon Jones
JPEG File Violation Entry.JPG Jun 08, 2016 by Shannon Jones
PNG File ViolInfo-Search - Edit.png Jun 08, 2016 by Shannon Jones
PNG File InfoCorrect.png Jun 08, 2016 by Shannon Jones
PNG File enterViolInfo.png Jun 08, 2016 by Shannon Jones
PNG File BasicViolInfo.png Jun 08, 2016 by Shannon Jones
PNG File EditViolInfo.png Jun 08, 2016 by Shannon Jones
PNG File Viol INfo updated.png Jun 08, 2016 by Shannon Jones
JPEG File violationadmin-banner-33x80-final.jpg Jun 13, 2016 by Shannon Jones
PNG File Violations.png Jun 20, 2016 by Shannon Jones