We provide a free complimentary Google account to all of our clients who have an active OPS-COM installation. This article outlines why we do this and also how to add the Google account to your Android device.

Clearing Google Play Cache

Google Play will cache application details for hours to even a day or more. 

Clearing the cache ensures that the most recent version that is available is accessible.

Other troubleshooting options related to not seeing an app on the Play Store:

The below video demonstrates clearing everything from memory and then accessing the Google Play properties to "Clear cache"

OPS-COM Beta Program

We recommend that only one device be used for the Beta program as these releases may be unstable.

Our BETA program is open, which allows users to self-manage (add or remove) themselves from the beta testing group at any time.

At times, new beta (non-production) releases may be offered that address client reported issues or new functionality.  Clients may test the beta versions to ensure issues are resolved and that normal functionality is not disrupted. If you are a beta tester you will have access to these updated versions. 

At any time you can remove yourself from the beta program to not receive these updates.

The handheld operates under a specific profile and that profile should be the one that is added to the Beta program.

If you are not sure what account you are using, you can review the linked accounts under settings within Android.

Alternately, just follow the above link to use whatever profile you are currently logged into.

Joining or Leaving the Beta Program

Simply follow the link listed above (on Android) and scroll down to determine your status. 

Notice that you can select either to "Join" or "Leave" under the Joining Beta.. header.


Why use a Google Account provided by us?

There are a few reasons we provide this service and recommend using a Google Account provided by us to manage your OPS-COM enabled Android devices.

As you may or may not know, to even get on the Google Play store to download apps (such as ParkAdmin) a Google account login is required. Having a Google account associated with an Android device comes with a number of benefits, such as, but not limited to:

  • Access to the Google Play Store.
  • Remote device data backup to Google servers via Android Backup Service.
  • Google Device Manager access for increased security and access control (i.e. remote wipe, reset PIN, locate device via GPS, etc.).
  • Increased control on our end (we can see which devices are configured, version, device hardware details, etc). This is particularly useful if troubleshooting potential issues with tablets.
  • The ability for us to push alpha and beta versions of the OPS-COM (ParkAdmin) for Android app software to specific tablets as needed.

For the above reasons we have set up a Google Apps account, which is essentially Google services (Gmail, Android device management, etc), but for businesses/organizations which allows for more control than a personal/single user Google Account with added security.

To be clear, you own the devices you purchased and can remove the Google account connectivity at any time or switch to a different Google Account not controlled by us. We simply recommend using a Google account provided by us to make it much easier to manage your devices and not have to worry about creating a Google account of your own.

If you have any questions please feel free to contact us.

Step-by-step guide

This guide outlines how to add an OPS-COM (ParkAdmin) Google account to an Android enabled device.

Depending on your Android version the steps may be slightly different, however mostly similar.

You will require a GMail email account and password to access the Google Play Store

  1. Navigate to the settings of your device area
  2. Under accounts select add account.

    If you already see Google in the accounts area you can also remove existing Google accounts from the device by clicking Google.
  3. Under the add accounts list select Google
  4. Enter your GMail email address and follow the prompts

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