1. To access the system settings, go to System Config and click on System Settings.  In most cases these settings affect the admin side of the application.

System Settings Grid

General System Component

Setting Name


Default Notification Email

The address you wish all notifications from OPS-COM be sent to

Organization Name: Website

Set the name of the Organization

Organization Name: Handheld

Set the name of the Organization that appears on the handheld


Set the country where the system is located
Company AddressSet your primary street address here

Time zone

Set the time zone based on your closest major city

System Timeout

Set how long the system can be idle before timeout (can be up to 6 hours)
From EmailThis address will be the return address that appears in emails sent from OPS-COM

Time offset (mins)

This represents your time offset from Greenwich mean time

Using daylight savings

Used to toggle whether or not you are subject to daylight savings time
System TimeoutSet length of time before the admin user is automatically logged out of OPS-COM

Run the Task Scheduler

Used to toggle whether or not your system uses the Task Scheduler

Template Editor

Choose between RAW HTML Editor and a WYSIWYG Visual Editor

Select how to show dates

Used to set the date format

Alarms Component

Setting NameDefinitionNotes
Use Alarms SystemControls if the Client can use Alarms moduleAdmins can see, only OPS-COM Team can change.
Alarm Duration

Generic Alarm Append Threshold

Picklist that allows you to determine the type of alarm you want to issue, and what Action you want taken. In addition you choose the Dispatch Sub Category that should be associated with this Alarm.

For example, People Alarms should generate a System Alert with a Sub-Category of Personal Safety Reports.

People Alarm Append ThresholdSame as above
Vehicle Alarm Append Threshold

Stolen Device Append Threshold

Email AddressEmail Address that an alert is sent to
Generic AlarmSame as above
People Alarm

Plate Alarm

Collections Component

Setting NameDefinitionNotes
Days before CRC is eligibleSet the length of time before a ticket is sent to court
MTO Lookups on all recordsPerform an MTO Lookup on all records even if a user profile exists
Include All Unpaid ViolationsWhen Toggled on: Includes all unpaid Violations when sending violation notices
When Toggled off: Only the violation in question will be included in the letter

Prevent Violation PaymentPrevents violations from being paid through OPS-COM if they have been sent to collections
Prevent PurchasesPrevents Users from making any permit purchases if this is enabled and a violation has been sent to collections
Send Letter To AllWhen Toggled on: Send collections letter to all users even if they have been emailed a copy
Deposits Component
Setting NameDefinitionNotes
Use DepositsToggle the use of deposits on or off
Enable Deposits For Permits

Forms Component

Setting NameDefinitionNotes
Default email for sending form entriesThese settings are used to control the Forms Module

Global Component

Setting NameDefinitionNotes
Email Image HeaderSelect an image to appear in the header of all emails
Default Site LogoSelect a logo that appears on the mobile app, Text2ParkMe and the QR code interface
Default Site HeaderSelect a background image that appears in the header of the mobile app, Text2ParkMe and the QR code interface
Disable nightly email notificationsDisable auto-emails during system maintenance
Symbol before the dollar valueWhich currency symbol to use before a dollar valueAccommodates the English format of the dollar value $100.00
Symbol after currency valueWhich currency symbol to use after a dollar valueAccommodates the French format of the dollar value 100,00$

Handheld Device

Setting NameDefinitionNotes
Network Communication ModelSelect Standard or Volley

Setting NameDefinitionNotes
Usage Limit

Enable Megdgate nightly script.

Lightweight Directory Access Protocol Component

Setting NameDefinitionNotes
Log Failed Attempts




Account Suffix

LDAP username

LDAP password

Student Group Name

Staff Group Name

Licensing Component

Setting NameDefinitionNotes
Permits per yearIndicate the number of permits eligible to be used yearly (Usage Limit)
Violations per yearIndicate the number of violations eligible to be written yearly (Usage Limit)
Temp Permits per yearIndicate the number of temp permits eligible to be used yearly (Usage Limit)
Number of HandheldsIndicate the number of OPS-COM for Android Licenses to be used (Usage Limit)
Mobile PL8RDR CamerasIndicate the number of Mobile Cameras in use by client
Static LPR CamerasIndicate the number of Static Cameras in use by client
Lockers per yearIndicate the number of lockers eligible to be used yearly (Usage Limit)
Validation Records per yearIndicate the number of validation records eligible to be used yearly (Usage Limit)
Dispatch Logs per yearIndicate the number of dispatch logs eligible to be used yearly (Usage Limit)
Incidents per yearIndicate the number of incidents records eligible to be used yearly (Usage Limit)

Lockers Component

Setting NameDefinitionNotes
Enable Lockers ModuleToggles the use of the Lockers ModuleAdmins can see, only OPS-COM Team can change.
Tax %Percentage of tax to charge for lockers
Map of LockersUsed to enter a path to a diagram or map image
Receipt Reply To AddressReply to address on receipts if only a locker was purchased

License Plate Recognition Component

Setting NameDefinitionNotes
Possible plate prefixesIndicates the prefix of what typical plate reads in your region start with. (ie: 123 for Numbers, ABC for Alpha Characters)
Using Mobile LPRThis checkbox will toggle on or off the use of the LPR functionality on handheld devices

Parking Component

Setting NameDefinitionNotes
Validation deletion cutoff minutesIndicate how long a validation record is editable by an admin before it is locked into the system

Payments Component

Setting NameDefinitionNotes
Gateway OnlineToggle to set the status of your payment gateway (Online or Offline)
Invoice NumberAn incremental number for invoices. This can be set the first time you want to issue them
EFT Settings This is used if you are set up to accept EFT payments through OPS-COM. You must be set up by OPS-COM Team first, before you can change anythingAdmins can see, only OPS-COM Team can change.

Permits Component

Setting NameDefinitionNotes
Receipt Reply To AddressReply to address for receipts that contain permits
Multiple Plate ValidatorAllow multiple plates in parking validator
Require Payment for RolloversIf enabled, only permits that are paid for and processed can be rolled over
Show remaining permits

If enabled, the number of remaining permits in a lot will be shown to site users. e.g. "32 Remaining"

If disabled, the number of remaining permits will be replaced with "On Sale" (which hides how many permits are left from users)


Enable User Permit Printing

Show Total Spots Taken

Show Waiting List Rank

Show Only Visible Lots

Waitlist Email Managers

Enter the email address of the admin who will be managing the waitlists

Waitlist Reservation Duration

Enter a timeframe for how long a waitlist reservation will be held before being released

Receipt Reply To Address

Allow Credit Card ProcessingAllows credit card payments for rolloversAdmins can see, only OPS-COM Team can change.
Personal Information on Permit Print Include personal information on hang tag printing
Require Mailing AddressRequire a mailing address to be completed fully to purchase permits
Show Permit Lots on Landing PageShow parking permit lots on the landing page
Show Only Visible Lots Only show lots with an active visibility flag to the end user
Show Waiting List RankAllow users to see their rank on the waiting list
Show Total Spots TakenWhen being added to a waiting list, show the number of spots that exist within the lot
Enable User Permit PrintingAllow users to print their own permits, this requires you to have a permit PDF message under System Messaging to work
Map of Permit AreasThis is the image of your parking map

Security Component

Setting NameDefinitionNotes
Hash and SaltEnable the hashing of passwords. Once set, it should not be turned offAdmins can see, only OPS-COM Team can change.
Require Password UpdateRequire password resets after an admin changes the passwordAdmins can see, only OPS-COM Team can change.
Toggle Password ExpiryEnable the use of password expiryAdmins can see, only OPS-COM Team can change.
Password Expiry in daysNumber of days before administrator must change their password
Enable Password HistoryPrevent passwords from being reused up to X daysAdmins can see, only OPS-COM Team can change.
How long to remember old passwordsThe number of days the system will remember old passwords to prevent re-use
Minimum password lengthThe minimum password length for administrator passwords
Enable password strength requirementsUsed to set standards in password creation based on password security strengthAdmins can see, only OPS-COM Team can change.
Numerical CharactersThe minimum number of numbers required
Lower Case CharactersThe minimum number of lower cases needed
Upper Case CharactersThe minimum number of upper cases needed
Non-Alpha NumericThe minimum of a Non-Alpha required
Enable Admin LockoutsEnable admin lockouts after X invalid attempts within Y minutesAdmins can see, only OPS-COM Team can change.
Lockout after X AttemptsSets the number of retries with a wrong password before the system will lock you out
Login attempt timeframeSets the timeframe for wrong entries. For example, if you fail 3 times within 5 minutes the system will lock out this admin
Lock the admin out for X minutesSets the length of time in minutes that the admin will be locked out. Set at 120 minutes would mean the admin would be locked out for 2 hours before another attempt at logging in would be allowed

Third Party Component

Setting Name



Twilio Account Number
Admins can see, only OPS-COM Team can change.
Twilio Auth Token
Admins can see, only OPS-COM Team can change.
T2 API Last Successful Fetch
Admins can see, only OPS-COM Team can change.

User Profile Component

Setting NameDefinitionNotes
Enable Public RegistrationIf disabled, the Admins control the new account registration. Existing users can log in, but no one can create a profile
Profile Field VisibilityThis controls the fields for the User Profile pageRefer to this wiki article for an explanation

Vehicles Component

Enable VIN

Toggles the use of VIN on and offOnly seen and edited by OPS-COM Team

Violations Component

Setting NameDefinitionNotes
Enable Violations Module

Toggles the Violations Module on or off, this effects the web application and handhelds

If this is toggled off, clients can chalk vehicles but cannot issue violations

Hide Zero Dollar FinesWhen enabled, this prevents $0.00 violations, that are not warnings, from being displayed on the user side. These violations will still show up on the Admin side and will show on the Report by Officer and the Violation Summary by Officer report
Days until dueIndicates the number of days from the issue date that a user has to pay a ticket before it becomes overdue
Include Random Pin on Handheld TicketsSelect this item if you wish your users to have the ability to pay violations anonymously. The PIN number is required in order to pay anonymouslyAdmins can see, only OPS-COM Team can change.
Handheld FooterThis is the message that will be applied to the end of each ticket that gets printed from the handheldThis footer is for violations only. Admins have the ability to change these settings on their own. 
Clear Violation Payments

Appeal daysIndicates the number of days a user has to launch an appeal
Enable Anonymous Payments for Violations

Link Violations to usersWhen enabled allows violations to be the user instead of a vehicle

Admins can see, only OPS-COM Team can change.

Refer to this wiki article for information about using Violations linked to Users.

The prefix to go in front of the ticket numberThese characters will appear before the ticket number on the printed ticketAdmins can see, only OPS-COM Team can change.
The next number for printing tickets from the webSets the next sequential number to be on tickets printed from the web toolAdmins can see, only OPS-COM Team can change.
Show Driver's License on TicketsWhen selected, shows License number and Province of issuance on ticket
Show Ticket # as barcode on ticketWhen selected, will print a bar code representing the ticket number on the ticket

OperationsCommander parking and security management platform
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