Support is ending October 21, 2019 for the existing support system.
Once you have been migrated to our improved support channels you will notice a change in the lower right hand corner of OPS-COM. The new lifesaver icon will be present.
If you hover over and click the icon you will launch the new support system. From there you can create an issue, search our wiki, suggest a new feature or an improvement or contact our sales or billing teams. When reporting an issue you will also be offered possible solutions from our wiki to serve you even faster.
When you create your first issue, an email will be sent to you with our login details. You can use the login to review past support incidents and find out the status of any active issue.
In addition to the lifesaver icon, there is also a new Provide Feedback link. When you click this link you can rate the page or provide feedback on what you liked or what needs to be improved. This will get your wishlist items to get to our team faster! It will also send details of how you are accessing our system to allow us to better design the page to match the device you are connecting with.
We look forward to helping you with our new and improved Support service!