When do we use this?
We use this functionality when we want to create a critical ticket.
Only tickets marked "Critical" will trigger the after hours notification process.
To launch a Critical ticket, please follow the steps below:
- Visit https://support.ops-com.com
- Click on Start Conversation.
Fill out the form with:
Subject: A short description
Priority: For critical issues please ensure you select Critical
Message: Enter a message or a more detailed explanation of your issue
Your email address: Enter your email address
Your Name: Enter your name
Upload File: Upload any supporting files such as screen captures, reports, etc.
Are you a robot: Click the checkbox beside I am not a robot to complete the form.
Click Send to complete the process.
- The screen will refresh with a confirmation message:
OperationsCommander Service Levels
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