In some cases items that have been paid via external payment systems may need to be marked off as paid within OPS-COM. These include items paid through collections, items that you want to pay through charge-back to departments.

Mark Items Paid is only for items that have no payments associated with it. If you flag an item as being paid with cash, student account, etc, then it will not be picked up as mark as paid. It has a payment, it is just unprocessed.

The Mark Items Paid would take the item from no payment associated to paid AND processed.

  • This process should be run on smaller groups of items.

    • It should not be used to bulk update all permits in the system as an example.

    • Overloading the tool can have unintended results.

  • Items that are marked as paid using this tool will not show up on Daily Processed reports.

    • These items will be marked as "System Paid" and will show on the User History as such.

    • A comment will also be included "Administrator cleared violations (transfer to Business Office?)"

  • To mark violations as paid, do not include the PIN found on the end of the ticket number. eg. TT-0001200-99

Marking Items Paid Menu Option

Hover over Payments and click Mark Items Paid

Select Items to Mark Paid

The Mark Outstanding Items Paid screen displays. You can select different parameters such as user type, item type and time period.

As an example, this setting will mark all locker rentals for Full Time Staff, purchased before April 1st, 2018 as paid. 

Bulk Mark Violations Paid

In cases where violations have been sent for collection, the admin would get a list back from the collection agency as to what payment have been retrieved.

The admin would then be able to mark these violations as paid.

To do so click on Bulk by Number beside Violations. 

Enter the violations in the tool separated by a line return.

Keep in mind that you should not include the PIN with the violation number.   

eg. 2-001345-92   (92 is the PIN in this case)

Select Violations Paid Through Collection from the drop-down list.

Click on Mark Listed Paid to complete the process.

Mark Zero Dollar Permits as Paid

This feature is particularly effective in marking permits paid that are complimentary. In some cases clients do not charge for parking permits. In those cases the purchase of the permit occurs in the normal fashion however the admin must clear these zero dollar promises to pay from the system to have the permit in a valid state. To do this select the user types you wish to bulk mark as paid. In our example all staff and students apply.

Then select permits from the list of items that can be bulk paid. Click on Mark Selected Items as Paid to complete the process.

OperationsCommander parking and security management platform