When do we use this?
Users can recover a forgotten password by following the instructions below.
- On the login screen, you will see Forgotten username or password?
- Click this link to display the Lost or Forgotten Password? dialog box. Enter your email address in the empty field and click Submit. Ensure that the email address is the one that was used to create your account and that you are able to receive emails from it.
- After clicking Submit you will see the following message within the same dialog box.
- You will receive an email with a link to reset your password that will direct you to the Update Password screen. Enter your new password into the empty fields below and click Reset Password.
- Once you have reset your password the following message will be displayed. Click the link to return to the main page.
- You will be required to login again with your new password.