When do we use this?

Users can recover a forgotten password by following the instructions below.

  1. On the login screen, you will see "Click here if you have lost or forgotten your username or password" as shown below.
  2. Click the link and the 'Lost of Forgotten Password' box will display. Enter your email address and click "Submit". Ensure that the email address is the one that was used to create your account and that you are able to receive emails from it.
  3. After clicking "Submit" you will see the following message.
  4. You will receive an email with a link that will take you to the reset screen. Enter your new password and click "Reset Password"
  5. The following message will be displayed. Click the link to return to the main page.
  6. You will be required to login again.

 

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