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OperationsCommander has released the following updates to all production systems during 2018. 

What's included?

New -

4.11.180306 - Electronic Funds Transfer (EFT)

OPS-COM can now accept EFT payments from your clients if you have done the necessary custom development to use this system. Currently, we only offer this service our clients that accept payments through the Royal Bank of Canada. Users making payments may use any financial institution to make a payment through EFT. Contact your Sales Representative if you are using another provider.

EFT is used as a recurring payment method when paying for permits through the rollover process only. EFT cannot be used in any other way in OPS-COM.  For more information about configuring OPS-COM for EFT refer to the following wiki articles: https://wiki.ops-com.com/x/LQB4Ag and https://wiki.ops-com.com/x/oQBwAg

4.11.180306 - Subscription Payment Methods

Subscriptions are new to OPS-COM. They are used to allow you to tag a default method of payment for any parking permits that you roll over from month to month.  You can use payroll deductions, EFT or Credit cards as subscription payment methods.  Subscriptions only affect permits that are being rolled over from a previous allocation period.  For more information about subscriptions refer to the following wiki article

4.11.180306 - Municipal Flow of Violations - MTO Import/Export and Send to Ontario Court Functionality

Our municipal clients have a specific process that all violations go through. This process includes sending out to the Transportation authority for more information and ultimately sending unpaid violations to court for collections. In the municipal setting, most of these violations would be issued to a vehicle by license plate number. Unless this driver is a registered user in the OPS-COM system, the actual owner of the vehicle would not be known.  For a detailed explanation of the life-cycle of a violation for one municipality in Ontario, including interactions with the MTO and the Ontario Court system refer to this wiki article.

4.11.180306 - Bulk Email Filters Updated

There are new filters for emailing Company Managers only, as well as emailing all other users without a Company setting. For more information about using Bulk Email Options refer to this wiki article.

4.11.180306 - Invoicing to Users

Invoicing Users is now supported in OPS-COM. Invoicing is only supported for permits rolling over at this time.

4.11.180306 - Bylaw Information Field

Our municipal clients now have a field on each offence item to store their bylaw information. This information will be stored in a format that can be picked correctly on the Court export file. 

4.11.180306 - Temp Permit Hours Extended 

Temp permits can now be issued in a 24 hour window instead of only between 7:00am and 5:00pm

4.11.180306 - Private User Notes Log

User notes are now included in OPS-COM. These notes are private and will eventually replace the Private Comments field on the user profile. 

4.12.180417 - Restricting Payment for Items Sent to Collections

When a Municipal end user has violations that have been sent to court for collection, the Admin has the ability to limit the users ability to purchase permits until such time as the violations is collected. 
The admin can also restrict the ability to pay these violations on the admin side.  For more information check out this wiki article.

Note: You must be setup to use the "Court Requested Conviction" status and workflow. Currently this is only available for the Ontario Court. Contact your sales representative for more information.

4.12.180417 - Archive Categories in IncidentAdmin Functionality

Admins can now be granted the permission to archive categories and sub-categories in IncidentAdmin.

4.12.180417 - Fields Added for General Ledger Codes

We have added custom fields for clients who want to assign specific General Ledger (GL) account numbers to each lot. There is also a custom field that you can use to capture your HST or Tax GL code.

4.13.180523 - Two ways for Purging old Incidents from OPS-COM

Purging data from OPS-COM can be an important part of your data management strategy. Typically, Parking and Violation data older than 7 years can be purged using the "Purge Old Data" tool. IncidentAdmin data could not be purged until the "Purge Incidents Tool" was created. For more information, refer to this wiki article.

4.13.180523 - Parking Validation Utility

OperationsCommander has the ability to validate temporary parkers, granting them permission to park in designated lot zones at specified times and dates either as one time, or repeating instances. Some examples might include; hotel parking, daycare drop-off and pick-up parkers, or any company client who wishes to administer permissions to park in lots they themselves manage. This ability is available as a permission that can be added to any administrator's role and can also be made available to Company Managers.  For more information about how to use this new tool, refer to this wiki article.


4.13.180523 - Track Billing from OPS-COM

OPS-COM Admins are now able to generate a report showing a summary of all billing by date and by lot. For more information refer to this wiki article.

4.13.180523 - Chalking Details Report

OPS-COM Admins can now view chalking details for previously chalked vehicles. This is useful in the case of a violation dispute. The GPS location, date, time and the Officer that chalked the vehicle will all be shown.

4.13.180523 - 'Sent to Collections' flag

Admins now have the ability to set a flag on a violation that will allow the violation to bypass the normal collections system. This means that the violation will not be sent to MTO for lookup, be sent a Notice of Impending Conviction letter or be sent to the Provincial courts.

4.15.181015 - New Technology Applied to the User Portal

You may notice a new look and feel for your User Portal. That is because the OPS-COM User Portal now runs on new technology. This upgrade will prepare us to offer our clients better control over the look and feel of their User Portal. In addition, the mobile responsiveness will be improved, and the groundwork has been laid for us to offer a multi-lingual experience sometime in the coming year. Users will also notice greater responsiveness during times of heavy use, such as start-of-year Permit sales for our Higher Education clients.
In the short term, Users will see both the new technology and the old, depending on the section of the platform being viewed. We will continue to roll-out new updated sections until the entire site is upgraded.

4.15.181015 - Setting for Read-Only User Profile fields

There is a new setting that allows Primary Admins to ensure that other Admins do not change certain fields in the user profile that have been deemed read-only. Currently, if this setting is enabled the following fields cannot be changed by a user or an Administrator.

  • User Type
  • Locker User Type
  • Username
  • Email Address
  • First Name
  • Middle Name
  • Last Name

5.01.180717 - Permit Invoicing

All permits can now be invoiced, even if they have not been rolled over. You can now prepare invoices, cancel them, and perform automatic credit card & EFT payments for permit purchases.  For more information, refer to this wiki article.

5.01.180717 - Invoiced Permits Report

OPS-COM Admins are now able to generate a report showing a summary of all invoicing by date and by lot. This is different from the payment reports as items that show up here have been invoiced only. You can also search for invoices issued in a specific time frame. For more information, refer to this wiki article.

5.01.180717 - Enabling Permit Rollovers without Previous Payment

Some clients choose to invoice their customers for their Permit Rollovers. What happens if the client hasn't paid for the previous month when you are ready to rollover to the next month? There is a now a setting that allows Admins to decide if the previous permit must be paid before another rollover can be completed. For more information, refer to this wiki article.

5.01.180717 - Billing Account Setup Report

This report allows you to check if all users have billing accounts, company managers, and payment subscription settings added correctly.

5.01.180717 - Failed Payments Report

This report will show any automatic credit card payments that have failed in a specified date range. 

5.01.180717 - Lot Value Report 

The Lot Value Report will summarize your Lot utilization and total value of the permits sold in each lot. It is a snapshot of the lot values at the time you run it.  For more information, refer to this wiki article.

5.01.180717 - Flag as Sent to Collections

OperationsCommander has the ability to set a flag on a violation that will allow the violation to bypass the normal collections system. This means that the violation will not be sent to MTO for lookup, be sent a Notice of Impending Conviction letter or be sent to the Provincial courts. This flag is important to allow Municipal clients to honor a clients request for a trial immediately after receiving the violation. For more information, refer to this wiki article.

5.01.180717 - Viewing Chalk Details by Plate

OPS-COM Admins can now view chalking details for previously chalked vehicles. This is useful in the case of a violation dispute. The GPS location, date, time and the Officer that chalked the vehicle will all be shown. For more information, refer to this wiki article.

5.01.180717 - Hiding Zero Dollar Violations

There is a new setting in OPS-COM. When enabled, this prevents $0.00 violations that are not warnings, from being displayed on the User Portal. These violations will still show up on the Admin portal and will show on the Report by Officer and the Violation Summary by Officer report.

5.01.180717 - Contextual Help Available

There are now two ways to get contextual help while working in OperationsCommander. There are links to wiki articles that you may find useful when interacting with the page. There are also Tooltip text boxes that can contain useful explanations and tips for understanding the functionality on the page.  Both are activated by clicking on the relevant icon.

5.02.181105 - Bulk User Type Change Tool

This tool allows Admins to change User Types in bulk. This is useful for clients that have different parking options based on User Type. For example, if Freshmen parkers only have access to certain lots you will need to change them to the Sophomore User Type next year, so that the new options will become available to you. The Bulk User Type Change tool is new to OPS-COM. For more information about this feature, refer to this wiki article.

5.02.181105 - Template & Design Area

OperationsCommander is improving the system to give clients more control over the look and feel of pages on the User Portal. These pages must be configured by an Admin with HTML knowledge. We will be releasing more information as it becomes available. 

5.02.181105 - Detailed Permit Sales Report 

This report allows you to view all processed payments for permits in a given time frame. Results are broken down by lot and have HST is separated. This report is exportable to excel.  

5.02.181105 - Generate a File for Mail Merge

You can generate a list to be used with a mail merge program, such as Microsoft Word. This will allow you to create letters, labels and envelopes for your users in OPS-COM. Refer to this wiki article for more information. 

5.02.181105 - Billing Date & Due Date for Invoices

There are now three dates associated with invoices in OPS-COM. They are:

  • Issued Date - The day you created the invoice.
  • Billing Date - The first day you want the invoice to pertain to, usually the first day of the month the permit is active for.
  • Due Date - The day you expect your clients to pay by.

You can search for invoices by Billing date on the Invoice Search page. For more information, refer to this wiki article.

5.02.181105 - OPS-COM Lot Information Shortcodes

OperationsCommander has started making shortcodes that allow you to display specific things on the OPS-COM User Portal. Shortcodes are small bits of code that allow you to do various things with little effort.

In this example a shortcode would display all lots even if they are sold out, the price of the permits for that lot, and the total number spaces in the lots.  For more information refer to this wiki article.

5.02.181105 - Disclaimer Short Codes

There is new shortcode functionality for both the Vehicle and Locker disclaimers. Refer to this wiki article for more information.

6.1.180117 - Printing can now be toggled on or off for the following items listed on a violation

  1. Client Name
  2. Dotted Header
  3. Towing Fee
  4. Bar Code
  5. Warning Value
  • Refer to the System Settings screenshot below to see the new settings

  • The first violation has all options toggled on and the second violation has all options toggled off.

               

6.3.180301 - Added support for the discounted amount to display on the printed tickets.

6.5.021229 - Android Changes

  1. OC-2549 - The time and date stamp has been added to all upload images. 
  2. The app version details will now be pushed to the OPS-COM server. This will allow our support agents to more easily determine the version of software you are running. 
  3. OC-2405 - The Virtual chalking pick list selection for Location, Province and Plate Type will now be saved and used as future defaults when chalking the next vehicle.

6.7.231551 - Android Changes


  1. Details about past violations can now be displayed, including, Unpaid, Paid and Warning counts shown on plate search.
  2. Users can now change license plate reads that have been previously updated manually.


6.9.141005 - Android Changes

OPS-COM for Android now has the ability to search permits using partial permit numbers. This is known as a Wildcard Match search. To engage Wildcard Match the patrol officer must tap to select the checkbox located just below the search entry field. As an example, if you were to have a permit number AFT4-1118 in the system, you would be able to enter 1118 as the search string and it would return the full AFT4-1118 permit as well as any other permit that contain 1118 anywhere in the sequence of characters in the permit number.

6.11.0911152 - Android Changes


  • Tracking vehicle "active" state
  • Display vehicle active state in search results
  • Implement option in settings "Alarm on inactive"


This new functionality will now allow the patrol officer to see whether or not a vehicle is active or inactive as they patrol in the field. 


  • red dot will indicate the vehicle is inactive
  • green dot will indicate the vehicle is active



For LPR users there is also an option to sound an alarm when an inactive vehicle is read. 
By selecting this "Trigger on Inactive Vehicle" an auditory buzzer will sound when the plate is read to indicate this vehicle is not valid due to it's inactive state.


Updated

4.11.180306 - Wording Change

The wording for adding Aliases has been changed to to "Update Alias"

4.11.180306 - Updated - Permissions to Access Incident Reports

There is now restricted access to Incident reports when accessing them through the Contact History page. Admins must have the following permissions to access them:

  • "Incident View All" permission

or

  • "Incident View Self" permission AND be the reporter, case manager/primary investigator, have a task to be completed, or be part of a task force that's assigned a task to access these reports from this screen.

5.01.180717 - Setup Company Contacts

You can now setup your Billing ContactCompany Manager and the contact that receives the invoice separately in OPS-COM. There can be many Company Managers but only one Billing Contact per company. There can now be multiple contacts that receive emailed invoices. Individual users (not part of a company) can now receive invoices.  For more information, refer to this wiki article.


5.01.180717 - Display the PIN on the Notice of Impending Conviction Letter

We now display the full ticket number including the PIN number on the Notice of Impending Conviction letter.

5.01.180717 - The Daily Submitted and Daily Processed Reports have been combined

These reports have a new look and feel and have been combined to allow you to choose either Submitted or Processed.  It is now called the Daily Payments Report.  Invoice payments are now included on this report.

5.01.180717 - Prevent Permit Release when Cancelling an Unprocessed Payment

You can now choose to "Cancel & Keep" or "Cancel & Release" a permit when cancelling an Unprocessed payment.

5.01.180717 - Messaging for Anonymous Appeals

Users must login to launch an appeal. The messaging has been updated to clarify this to users.

5.02.181105 - Columns Added to the Lot Value Report

Subtotal, Taxes and Total columns have been added to the Lot Value Report.

5.02.181105 - Lot Short Name Listed on Invoices

The lot short name is now listed on invoices next to the permit number. 

6.1.180117 - Android

  1. LPR images have been lightened to reduce excessive "dark" contrast.
  2. Additional LPR logging meta data has been added to records.
  3. Removed pop-up stating "Network data connection not available". The visual green/orange indicator is still available.


6.3.180301- Android

  1. Updated violation type spinners to include all details where possible (previously data was truncated at 40 characters)
  2. Updated so that DNTT details are shown even for non-writer locations.

6.4.111433 - Android


  1. Updated violation type spinners to include all details where possible (previously data was truncated at 40 characters)
  2. Updated so that DNTT details are shown even for non-writer locations.
  3. Added Permit Valid Start time to all permits.


6.7.231551- Android


  1. OC-2862 - The wildcard searching for manual plate search has been reinstated.

6.11.091152- Android


  1. Converted some UI elements to newer layout; removed some deprecated options

Fixed 

4.11.180306

  1. A bug that prevented a switched permit from showing as active on the handheld.
  2. An issue was fixed that prevented plates added using the Validator from showing up as valid on the handheld units.
  3. A bug that showed all lots, including archived lots, in the validation tool. 
  4. A spelling mistake related to the Incidents module. "Police Occurence" updated to "Police Occurrence".
  5. A bug that prevents current permits from showing as valid when the active sales window is changed.
  6. A but that made both permits valid after a permit switch.

4.12.180417

  1. We have fixed an issue that allowed parking lots to be visible on the user side when they were marked "Not Visible"

5.01.180717 

  1. OC-2353 - An issue that prevented archived categories from displaying correctly on the Incident Summary Report.
  2. OC-2768 - An issue that caused an error if an email address contained a dot (.) and a dash (-) in it: End.User-Test@Anywhere.ca
  3. OC-2692 - An issue that showed some items on the court summary report that should not have been there.
  4. OC02707 - An issue with exporting the Repeat Offenders - Unprocessed report.

5.02.181105

  1. OC-3182 - A bug that prevented the state from being set correctly for Text2ParkMe.
  2. OC-2993 - A bug related to the user session being set.

6.1.180117

  1. LPR images have been lightened to reduce excessive "dark" contrast.
  2. Additional LPR logging meta data has been added to records.
  3. Removed pop-up stating "Network data connection not available". The visual green/orange indicator is still available.

6.1.180125

  1. Fixed download file from different handheld / LPR camera

6.1.180126

  1. Fixed LPR camera context image path
  2. Added clientID to storage path

6.3.180301

  1. An issue with plate/permit search when a vehicle type and plate type were not part of the criteria

6.4.111433 

  1. An issue with plate/permit search when a vehicle type and plate type were not part of the criteria

6.7.231551

  1. No longer creates a duplicate entry at the top of the list when selecting past LPR items.

6.9.141005

  1. OC-3099 - Fixed an issue that showed Offence items on the handheld that were marked as hidden.

  2. OC-2858 - Fixed an issue where Text2ParkMe permits were not showing on the handheld unit when there was no group or zone filter selected.



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