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If at any time a customer needs to make changes to their profile (e.g. the customer moves and has a new address) they can do so by editing their user profile. Some fields are required to save the profile information. 

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Editing User Profile

Log in to the User Portal and click your name in the top right-hand corner followed by Your Profile.

 On this page, you can edit any fields that are available (not greyed out). Make your changes and click the Save button.

 To update your address click the link found next to Address Information.

Edit your address under Primary Address by clicking the Edit button. Click the Save button to save your changes.

 You can also change your password on the profile menu by following the instructions under the Edit Password menu.

Provide your Current Password and create a New Password for your account.

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Warning
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  • If the user does not receive an email make sure they have checked their spam and junk folders. 
  • If the user needs help resetting their password they should contact their parking services for help. Tomahawk admins shouldn't be resetting user or admin passwords. This is to ensure users and admins aren't given more access than allowed.
  • If the users/admins are seeing a communication error on the forgotten password form, be sure that you are checking the Reply-to Admin Email Address that is found under Classic System Settings to make sure this field isn't blank. This is a field that should be set up at some point before the clients systems go live. https://wiki.ops-com.com/x/MYCgCQ

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