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  1. Once a user has paid a violation it can be refunded and placed back in awaiting payment status.
  2. Go to the user's history and search for the violation you wish to refund. Click on the work Processed to access the transaction details.


  3. Click on the Refund button to begin the process of refunding the violation


  4. A Refund payment Record window will open. It is advisable to enter a comment as to the reason the refund is being given. 

  5. Click on OK in the resulting pop up confirmation screen to complete the process.

  6. The adjustment Information window will appear. Click on Process This Adjustment.


  7. The transaction screen will refresh indicating "The associated transaction was dropped or refunded; any refund details will appear below."
    Notice the refund appears as an adjustment in the transaction record.
  8. If you were to look at the user's history you will see the violation is back to requiring a payment.



Refunding a Locker

  1. Buy Locker
  2. Refund locker
  3. Locker is no longer associated to user
  4. Locker appears as available on the transaction recordTo refund a locker, find the locker in the user's profile history. Click on the process date to access the transaction detail.

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  5. Refund the locker by clicking the refund button.

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  6. The refund payment record window will open. It is advisable to enter a comment as to why the locker is being refunded.
    Click Refund Payment Record

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  7. A confirmation screen will open. Click OK to continue.

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  8. the adjustment Information screen will open. Click on Process This Adjustment to complete the process.
  9. In the user's history the locker now shows as released.

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  10. In the list of lockers in the building area the locker will appear as available after this process.

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Refunding a Temp Permit

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