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titleWhen do we use this?

If an individual does not want to create an account or enter personal information when paying a violation they have the ability through Guest Payments to pay for a ticket without having an account.

In our test scenario, we have ticket #11-00011-58 (Note: Ticket number is 11-00011 and -58 is the PIN)

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Go to the User Portal login page and click Lookup your Ticket.

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Enter the ticket number including the PIN number in the appeals field (

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TT-

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10133-

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3K). The PIN number is the last 2 digits. This is part of the ticket security measures.

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Click Search. The Violation Ticket Login screen appears.

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Click

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anonymous payment

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 to display the Payment

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 window.

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Select the Payment Option and enter

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your email address. Click Submit Payment.

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The user will be able to enter their information based on the payment method chosen, in this case a Hosted Payment method is used to make the payment.

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Enter your card and billing information and click Pay Now. The system displays the payment confirmation screen.

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Warning
titleSupport Agent Notes

To ensure this is enabled for a client you must do the following:

  • In System Settings under Violations, turn on the "Include Random PIN on  handheld Tickets"  https://wiki.ops-com.com/x/zYMCAw
  • In System Settings under Violations, turn on the "Enable Anonymous payments for violations"  https://wiki.ops-com.com/x/zYMCAw
  • Have development update the paymentTypes table to have anonymous turned on and promptfor = anonymous