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titleWhen do we use this?

This article explains how to manage your Admin User Accounts. It will cover adding, editing and removing Admin users from OPS-COM.

Table of Contents

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Creating an Admin Account

Hover over System Config and click Edit Admin Users.

The Manage Admininstrator Users screen displays. Select Insert New User from the drop-down menu, then click Retrieve
On the left, you will enter the user information, and on the right, you will select the admin role(s) this person will be responsible for.



Enter the admin's information into the Creating New User form

In the Active Roles form select the role(s) the Admin User will be granted. For more information on Roles please see Roles and Permissions
We suggest you view the video demo to fully understand how the Roles and Permissions in OPS-COM function. 

Click Insert New User when complete to add the admin user to the system.

Editing an Existing Admin Account

To manage Administrator Users, select the System Config menu, then click on Edit Admin Users.

The Manage Administrator Users page will display. To change a user, select the user from the drop-down menu and click Retrieve. You can now change the options for that selected user.  Refer to this wiki article for information about filtering access by IP.

You can also click on the Login Activity button to see when the admin logged into the OPS-COM system or a handheld device.

Resetting an Admin's Password

To reset an admin's password go to the specific user's account and enter a temporary password into the Password field. The password is hidden but you can simply type over the existing symbols "**********".

Inform the admin of the temporary password. When they login with the temporary password they will be prompted to update their password and they will have the opportunity to make it more secure.

Disabling an Admin Account

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titleWhen do we use this?

Admin users cannot be deleted as they have data attached to their accounts. If an admin user changes roles or leaves the organization the best practice is to disable their account.
NOTE: It is very important to leave the admin users permissions in place as the permissions will affect reporting. Obviously, once the account is disabled any permissions existing cannot be actioned and will only be used for reporting purposes.


Click on the System Config menu and choose Edit Admin Users.

Click on the field labeled Insert New User to see a drop-down list of active users.

Click on the user being removed from the drop down list, in this example jim_daniels will be used.

The user is in an active state at this point. Uncheck the box titled Activate this account and allow system login.

Click Update User to apply the change.

Notice how, when you go back to the list of Admin Users, the account is now listed under the Disabled Accounts listing.

Note: This action can be reversed at any time by editing the user account and checking  Activate this account and allow system login.

Related Video

Please view the following video/s 

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urlhttp://youtube.com/watch?v=pKpDFhMcTXA


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urlhttp://youtube.com/watch?v=VDg5pjzDc28

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Warning
titleSupport Agent Notes
  • Admin accounts can be created without a password. In this case, the Primary Admins will need to edit the account and supply a password. From there, the next time the updated admin account logs in they will be required to set their password. 
  • By viewing the login activity of an admin we can also see when they have logged into a handheld device, however, it doesn't show the device that was logged into.