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What is the end goal or specific outcome you want. For example, you may wish to simplify the user experience or issue violations more efficiently.  Tell Provide us in with as much detail as possible.

Requirements:

Clearly, define all the processes you will want in a step by step description. The following is a brief example:

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Our development team needs to understand the objectives to design you the best solution. It is not necessary to dictate the solution just to define the end result. Try to assume that you are explaining this to a new person that doesn't understand any of the processes and is are reading about this for the first time. Your scope documents will be supplied to Development through the Project Manager. You may get questions back that need to be answered before we can proceed. You may also get redirection in the plan so that the solution flows better than originally scoped. 

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If the custom development that you require requested is deemed to be of enough benefit to other clients, the OPS-COM team may proposed propose a reduced development rate or a shared development plan. In some cases, your account executive will be aware of other clients that may be interested in crowd-sourcing this development.

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Your completed project will be deployed to your preview (testing) environment after internal testing is complete. We expect you to review the project to ensure you are happy with the way it is functioning and give us the OK to deploy it to Production.  We expect that you will do the testing within 2 weeks of the deployment to Preview. If your testing takes longer than that additional charges can be incurred and  and you may lose your spot in the schedule.  

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