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When do we use this?

This article explains how to use the OPS-COM user portal to appeal violations.


  1. Log in to your profile and click the Appeals tab.
  2. A screen is displayed that shows all parking violations registered to that account. 
  3. You may search for existing plates or tickets that have violations using the Search Plate or Ticket text field. 
  4. From here you may request an appeal by pressing the Request Appeal button under the designated violation.



  5. This brings you to the Violation For Ticket:# window.

  6. From here you may type your reason for appeal in the Reason for Appeal text box. 
  7. Click Submit Appeal to finish.

  8. If you have a valid email address on file, you will receive a message explaining that your appeal has been submitted. Following your submission, the appeal will be reviewed and the decision of the Appeals Officer  will be sent to you in an additional email.
  9. If you wish to view your appeal information after submitting it, you can click Show Appeal Information  to do so. 

Appealing a Ticket for a Vehicle Owned by Someone Else


When do we use this?

OPS-COM allows a user to appeal a ticket that belongs to someone else. This would apply if for example a user receives a ticket for a vehicle they have borrowed.

IMPORTANT NOTE: This process will associate the vehicle in question with the user making the appeal. By doing so the user making the appeal will then see any subsequent violations for this vehicle.


The process is similar to the appeal process above:

  1. Log in to your profile and click the Appeals tab.
  2. A screen is displayed that shows all parking violations registered to that account. 
  3. You may search for existing plates or tickets that have violations using the Search Plate or Ticket text field. 



  4. In this case we will search for a plate that does not belong to our user pbirch. 



  5. The screen will refresh and list any violations that are available to appeal under that plate number.

  6. Click on Request Appeal to begin the process. A message will appear warning the user that the vehicle will be associated to them as part of this appeal process.

  7. Click on Associate to continue and associate the vehicle to the user making the appeal. The Reason for Appeal form will pop up.

  8. Click on Submit Appeal 







OperationsCommander parking and security management platform
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