This article describes the handheld logs and how to access them, or send them to support for troubleshooting an issue.


Log Overview 

From time to time OPS-COM support personnel may request you send a log file to us so that we can better assist you. The log file sent allows us to view the data logs the handheld stores when any operations/functions are performed on the handheld itself and generally helps us determine what may be causing issues.


Log files are normally automatically uploaded to our server for later review once they have become more than 1 day old. However, this assumes the handheld is online and performs a successful synchronization at some point after any log files on the device are older than 1 day. For example, logs created on Monday should be uploaded to our server Tuesday around midnight, assuming the handheld is online and synchronizes Tuesday around or after midnight.

Send Log to Tomahawk

To send the log to perform the following steps.

Login to the Android app and select Replication Status from the main menu:


Select the additional options dialog icon along the top right of the replication status area (1), then click Send Log to Tomahawk (2):

If you don't see the 3 dots as shown below you may have a tablet that has an "overflow" button on it which is usually located near the home and back button.

Look for and click the one that appears to be 3 lines/dots for additional context settings.

About Panel Log

The log can also be reviewed on the About panel.

Logs On Device

Logs may also be accessed on the device through a USB or wireless connection.

In this case, the log can be copied and sent through email.


Related Content




Papertrail logging is not a full log of activity and issues, but can be helpful to understand if a handheld is connecting and as a general overview of client activity.
https://my.papertrailapp.com/groups/4424622/events

Note:  Handhelds push old logs to the server when they sync.  They will not push the log for today, but will push any older logs.

When a user pushes their log to Tomahawk it forces the device to push the current or today's log. 

Shared storage directories for logs are listed below. 

Production

\\192.168.2.7\SharedStorage\OPSCOM_logs\VIOLATIONS

Preview

\\192.168.10.3\SharedStorage\OPSCOM_logs\VIOLATIONS