OperationsCommander has released the following updates to all production systems during 2018.
OPS-COM can now accept EFT payments from your clients if you have done the necessary custom development to use this system. Currently, we only offer this service our clients that accept payments through the Royal Bank of Canada. Users making payments may use any financial institution to make a payment through EFT. Contact your Sales Representative if you are using another provider.
EFT is used as a recurring payment method when paying for permits through the rollover process only. EFT cannot be used in any other way in OPS-COM. For more information about configuring OPS-COM for EFT refer to the following wiki articles: https://wiki.ops-com.com/x/LQB4Ag and https://wiki.ops-com.com/x/oQBwAg
Subscriptions are new to OPS-COM. They are used to allow you to tag a default method of payment for any parking permits that you roll over from month to month. You can use payroll deductions, EFT or Credit cards as subscription payment methods. Subscriptions only affect permits that are being rolled over from a previous allocation period. For more information about subscriptions refer to the following wiki article.
Our municipal clients have a specific process that all violations go through. This process includes sending out to the Transportation authority for more information and ultimately sending unpaid violations to court for collections. In the municipal setting, most of these violations would be issued to a vehicle by license plate number. Unless this driver is a registered user in the OPS-COM system, the actual owner of the vehicle would not be known. For a detailed explanation of the life-cycle of a violation for one municipality in Ontario, including interactions with the MTO and the Ontario Court system refer to this wiki article.
There are new filters for emailing Company Managers only, as well as emailing all other users without a Company setting. For more information about using Bulk Email Options refer to this wiki article.
Invoicing Users is now supported in OPS-COM. Invoicing is only supported for permits rolling over at this time.
Our municipal clients now have a field on each offence item to store their bylaw information. This information will be stored in a format that can be picked correctly on the Court export file.
Temp permits can now be issued in a 24 hour window instead of only between 7:00am and 5:00pm
User notes are now included in OPS-COM. These notes are private and will eventually replace the Private Comments field on the user profile.
When a Municipal end user has violations that have been sent to court for collection, the Admin has the ability to limit the users ability to purchase permits until such time as the violations is collected.
The admin can also restrict the ability to pay these violations on the admin side. For more information check out this wiki article.
Note: You must be setup to use the "Court Requested Conviction" status and workflow. Currently this is only available for the Ontario Court. Contact your sales representative for more information.
Admins can now be granted the permission to archive categories and sub-categories in IncidentAdmin.
We have added custom fields for clients who want to assign specific General Ledger (GL) account numbers to each lot. There is also a custom field that you can use to capture your HST or Tax GL code.
Purging data from OPS-COM can be an important part of your data management strategy. Typically, Parking and Violation data older than 7 years can be purged using the "Purge Old Data" tool. IncidentAdmin data could not be purged until the "Purge Incidents Tool" was created. For more information, refer to this wiki article.
OperationsCommander has the ability to validate temporary parkers, granting them permission to park in designated lot zones at specified times and dates either as one time, or repeating instances. Some examples might include; hotel parking, daycare drop-off and pick-up parkers, or any company client who wishes to administer permissions to park in lots they themselves manage. This ability is available as a permission that can be added to any administrator's role and can also be made available to Company Managers. For more information about how to use this new tool, refer to this wiki article.
OPS-COM Admins are now able to generate a report showing a summary of all billing by date and by lot. For more information refer to this wiki article.
OPS-COM Admins can now view chalking details for previously chalked vehicles. This is useful in the case of a violation dispute. The GPS location, date, time and the Officer that chalked the vehicle will all be shown.
Admins now have the ability to set a flag on a violation that will allow the violation to bypass the normal collections system. This means that the violation will not be sent to MTO for lookup, be sent a Notice of Impending Conviction letter or be sent to the Provincial courts.
You may notice a new look and feel for your User Portal. That is because the OPS-COM User Portal now runs on new technology. This upgrade will prepare us to offer our clients better control over the look and feel of their User Portal. In addition, the mobile responsiveness will be improved, and the groundwork has been laid for us to offer a multi-lingual experience sometime in the coming year. Users will also notice greater responsiveness during times of heavy use, such as start-of-year Permit sales for our Higher Education clients.
In the short term, Users will see both the new technology and the old, depending on the section of the platform being viewed. We will continue to roll-out new updated sections until the entire site is upgraded.
There is a new setting that allows Primary Admins to ensure that other Admins do not change certain fields in the user profile that have been deemed read-only. Currently, if this setting is enabled the following fields cannot be changed by a user or an Administrator.
Some clients choose to invoice their customers for their Permit Rollovers. What happens if the client hasn't paid for the previous month when you are ready to rollover to the next month? There is a now a setting that allows Admins to decide if the previous permit must be paid before another rollover can be completed. For more information, refer to this wiki article.
This report allows you to check if all users have billing accounts, company managers, and payment subscription settings added correctly.
This report will show any automatic credit card payments that have failed in a specified date range.
The Lot Value Report will summarize your Lot utilization and total value of the permits sold in each lot. It is a snapshot of the lot values at the time you run it. For more information, refer to this wiki article.
OperationsCommander has the ability to set a flag on a violation that will allow the violation to bypass the normal collections system. This means that the violation will not be sent to MTO for lookup, be sent a Notice of Impending Conviction letter or be sent to the Provincial courts. This flag is important to allow Municipal clients to honor a clients request for a trial immediately after receiving the violation. For more information, refer to this wiki article.
OPS-COM Admins can now view chalking details for previously chalked vehicles. This is useful in the case of a violation dispute. The GPS location, date, time and the Officer that chalked the vehicle will all be shown. For more information, refer to this wiki article.
There is a new setting in OPS-COM. When enabled, this prevents $0.00 violations that are not warnings, from being displayed on the User Portal. These violations will still show up on the Admin portal and will show on the Report by Officer and the Violation Summary by Officer report.
There are now two ways to get contextual help while working in OperationsCommander. There are links to wiki articles that you may find useful when interacting with the page. There are also Tooltip text boxes that can contain useful explanations and tips for understanding the functionality on the page. Both are activated by clicking on the relevant icon.
This tool allows Admins to change User Types in bulk. This is useful for clients that have different parking options based on User Type. For example, if Freshmen parkers only have access to certain lots you will need to change them to the Sophomore User Type next year, so that the new options will become available to you. The Bulk User Type Change tool is new to OPS-COM. For more information about this feature, refer to this wiki article.
OperationsCommander is improving the system to give clients more control over the look and feel of pages on the User Portal. These pages must be configured by an Admin with HTML knowledge. We will be releasing more information as it becomes available.
This report allows you to view all processed payments for permits in a given time frame. Results are broken down by lot and have HST is separated. This report is exportable to excel.
You can generate a list to be used with a mail merge program, such as Microsoft Word. This will allow you to create letters, labels and envelopes for your users in OPS-COM. Refer to this wiki article for more information.
There are now three dates associated with invoices in OPS-COM. They are:
You can search for invoices by Billing date on the Invoice Search page. For more information, refer to this wiki article.
OperationsCommander has started making shortcodes that allow you to display specific things on the OPS-COM User Portal. Shortcodes are small bits of code that allow you to do various things with little effort.
In this example a shortcode would display all lots even if they are sold out, the price of the permits for that lot, and the total number spaces in the lots. For more information refer to this wiki article.
There is new shortcode functionality for both the Vehicle and Locker disclaimers. Refer to this wiki article for more information.
OPS-COM for Android now has the ability to search permits using partial permit numbers. This is known as a Wildcard Match search. To engage Wildcard Match the patrol officer must tap to select the checkbox located just below the search entry field. As an example, if you were to have a permit number AFT4-1118 in the system, you would be able to enter 1118 as the search string and it would return the full AFT4-1118 permit as well as any other permit that contain 1118 anywhere in the sequence of characters in the permit number.
This new functionality will now allow the patrol officer to see whether or not a vehicle is active or inactive as they patrol in the field.
For LPR users there is also an option to sound an alarm when an inactive vehicle is read.
By selecting this "Trigger on Inactive Vehicle" an auditory buzzer will sound when the plate is read to indicate this vehicle is not valid due to it's inactive state.
The wording for adding Aliases has been changed to to "Update Alias"
There is now restricted access to Incident reports when accessing them through the Contact History page. Admins must have the following permissions to access them:
You can now setup your Billing Contact, Company Manager and the contact that receives the invoice separately in OPS-COM. There can be many Company Managers but only one Billing Contact per company. There can now be multiple contacts that receive emailed invoices. Individual users (not part of a company) can now receive invoices. For more information, refer to this wiki article.
We now display the full ticket number including the PIN number on the Notice of Impending Conviction letter.
These reports have a new look and feel and have been combined to allow you to choose either Submitted or Processed. It is now called the Daily Payments Report. Invoice payments are now included on this report.
You can now choose to "Cancel & Keep" or "Cancel & Release" a permit when cancelling an Unprocessed payment.
Users must login to launch an appeal. The messaging has been updated to clarify this to users.
Subtotal, Taxes and Total columns have been added to the Lot Value Report.
We have fixed an issue that allowed parking lots to be visible on the user side when they were marked "Not Visible"
OC-3099 - Fixed an issue that showed Offence items on the handheld that were marked as hidden.